Howard985
2 Contributions
Booking was quick and easy.
Booking was quick and easy.
Collins339
3 Contributions
Website
My experience was fine, but the website froze on my friend around the same time.
Shouts out Vicky
The wait to speak to someone was too long, but when I finally spoke to Vicky. She was very helpful and was able to find me exactly what I was looking for. Thank you Vicky! 5 stars
Greg H077
2 Contributions
Tesco Clubcard vouchers used
Used Tesco Clubcard vouchers to purchase a spa day, process was quick & easy to do. Will hopefully have a relaxing and stress free day.
The treatments were amazing but the…
The treatments were amazing but the pool and Jacuzzis were not how I wanted a Spa Day to be. I agree this is a members club but all I wanted was to relax I had 2 very large men shouting at each other in the pool jacuzzi for half an hour. It isn't how I have experienced a spa day in the past and won't return. I also would like to say though that your reception staff were brilliant thank you
Melissa881
4 Contributions
Spoke to a very helpful and friendly…
Spoke to a very helpful and friendly lady called Vicky. Only issue was time spent trying to get through on the phone.
Very helpful and friendly made the…
Very helpful and friendly made the booking process nice and easy. Thank you ?
Had a nightmare trying to book as it…
Had a nightmare trying to book as it said the voucher we had was invalid. Waited 14 mins on hold to spaseekers to fix this mistake and book over the phone. Agent was very nice.
Julie Gonzales
1 Contribution
Helpful and quick
Spoke with Chanel who was very helpful and polite. She made the experience very smooth and was very caring - I really appreciate her help. She took her time to make sure that I had all the information I needed and confirmed everything at all stages.
The phoneline wait time however is atrocious! I was on hold yesterday for 20 minutes and then the phone cut. I was on hold today for 25 minutes, that’s so crazy
Roberto E.
3 Contributions
Site easy to use
Site easy to use. Very happy with options.
Jerome010
2 Contributions
Really pleased.
Really pleased.
Booking spa weekend
Good emails specifying the weekend and what the offer is and explained check in times so times and check out and meal times . Good service overall
Kenneth C365
5 Contributions
Good service
Good service, good choice of venues and the service provided was matching exactly description and expectations.
Great value for the offers.
The spa didn't have our booking
The spa didn't have our booking. So we encountered all sorts of issues. Book directly with spa if possible
Hamilton932
4 Contributions
Very efficient customer service
Chanel was super helpful and efficient dealing with our booking, made the whole experience very easy and straight forward. Very much looking forward to our spa break.